Leading ordering, payments and marketing platform Mr Yum today announces the fastest and easiest way to split and pay restaurant bills.
Split & Pay removes one of the biggest pain points for hospitality staff and customers alike - waiting to pay the bill at the end of a meal and splitting it between guests.
Gone are the days of waiting to get a waiter’s attention to retrieve the bill, then waiting for them to come back with the EFTPOS terminal only to be told they either don’t split bills, or having to wait as they walk around the table processing individual payments for the entire group.
With Split & Pay, customers simply order with their waiter as normal but scan a QR code at the end of their meal to view, split and pay their bill on their phone.
Front of house staff continue to take guest orders as in a traditional restaurant service model, but with Split & Pay, the customer’s bill is accessed on mobile via a QR code that’s presented at the end of their dining experience.
Split & Pay takes the hassle out of payments and allows customers to pay the bill on their smartphone in full, or split it among the party by item, custom or percentage amounts.
Payment options include card, Google Pay, Apple Pay and Afterpay - and the new product makes loyalty programs more accessible to foodies who want to be rewarded for their dining experiences.
Large tables splitting the bill is one of the more time consuming tasks front of house staff have to perform, often during peak service periods. According to popular Melbourne restaurant Mr. Miyagi, on busy Saturday nights on average 1 in 3 tables split their bill, taking service staff 71% longer to process payment on those tables.
With Split & Pay, service staff are freed from this time-consuming administrative task and can focus instead on providing superior customer service and a better overall hospitality experience to their guests.
Split & Pay means staff save time as well as increasing tips while venues get to know their customers better making it easier than ever to personalise experiences and communicate with their guests directly.
Mr. Miyagi co-owner Kristian Klein says Split & Pay solves one of the most frustrating elements of service.
"An easy way for customers to split their bill is a great concept. Taking multiple payments for the one table during peak periods is not the best use of our time. Split & Pay frees up staff and gives them more time to provide even better customer service on the things that actually matter. It's a win-win!"
Mr Yum CEO Kim Teo says Split & Pay is a game-changer for all types of hospitality, from fast casual eateries to fine dining restaurants.
“Split & Pay enables venues to offer the quickest and easiest way for their guests to pay and solves one of the biggest pain points diners face at the end of a meal - waiting for and paying the bill,” she says.
“We’re excited to offer hospitality venues another useful tool to enhance their customers’ experience and increase efficiency and look forward to rolling out the product to venues thanks to our Split & Pay launch POS partners, Impos, H&L and Lightspeed, with more POS integrations to come soon.”
Split & Pay adds to a suite of industry-leading features Mr Yum has launched in the past 12 months, including its Loyalty points program, Advanced Batching (which allows venues to customise kitchen and bar workflows), and a world-first partnership with Afterpay.
QR code mobile ordering is a seamless solution for thousands of hospitality businesses, but may not suit every restaurant. Mr Yum Split & Pay offers a new way of payment for venues that favour a traditional service model, while offering the benefits of collecting customer insights.